The Blue Cross/Blue Shield of North Carolina web page for making payments automatically checks a box to start recurring payments. This checkbox is buried in the middle of text and very easy to overlook.
Every time you make a payment, you have to explicitly find this checkbox and disable it. That's dishonest.Second, when you try to cancel recurring payments after accidentally enabling them on a payment, the web page form tells you that they can't be cancelled because a payment is in progress.
I'm a web programmer; this does not have to be true. And when I called customer service, they claimed to disable recurring payments even though the web site said it couldn't be done.