Blue Cross And Blue Shield Of North CarolinaComplaints and Reviews

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1.3 Based on 16 reviews
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    • Benefits 1
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    • Customer service 8
    • Being mislead 3
    • Premium increase 2
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My daughter"s Insurance dropped ... With no notice of potential of such.....due to being "late" but BCBSNC cashed my check every month?!!? Had to fork over $500 for reinstatement. What a shoddy freaking way to treat customers. No wonder their CFO recently resigned and their are hundreds of customer service issues. Seems like the whole process over there in Durham is F'd up. Should file a complaint with State Insurance board. If there was any... Read more

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Blue Cross And Blue Shield Of North Carolina - Foreign objet found in cheetos
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We bought a variety pack of chips from Walmart in Palm Bay Florida on Palm Bay rd. on June 17th 2016. My daughter was eating a bag of Cheetos from the variety pack and came to me asking what this object is that she found in the bag of Cheetos. The object appears to be either a rock or a bone. I would like to know what this object is, also know should she become sick from this legal action will be taken. I have attached pictures of the object and... Read more

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Without question I will never let a Company I have anything to do with buy insurance from this outfit. Without question the most pathetic customer service system I've ever dealt with. No idea how to solve problems, no clue on their own systems, no idea how to identify customers: all in all a Saturday Night Live skit that would be hilarious if it wasn't so maddening. BCBS of Texas looks like Apple compared to these clowns. Worse, I've been on... Read more

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I have moved to another state and have my coverage in my new address. However, I can't get through to anyone by phone or on line to drop my old coverage in NC. I wait for hours on the phone waiting for a human to help me. No such luck or I get transferred to a human who tells me they are not in that dept. I have stopped paying for my NC coverage in January and continue to get a bill from them. I was told by an insurance agent to send them a fax,... Read more

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I work for a provider's office. I have called over 10 times to verify a patients benefits/eligibility. Every time I call the voice prompt states that due to a high call volume they are unable to take my call and they hang up on me. The one time I was able to get thru, I entered in my provider info and the patients ID to verify. It acknowledged my entry and then stated that they would now end my call. Really?? Who is running this company Micky... Read more

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I have been trying to reach BCBSNC for 2 days due to their failure to deduct my daughters health insurance premium from my account for February. Her policy isn't terminated per the online account and I havet requested a termination to cause a delay in payment. Her premium is not through the marketplace as I have had her insured with BCBS since 2014. Today I am currently on hold for 1 hr and 20 seconds (and counting). I have had a home... Read more

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I, like most, have experienced the lack of Customer Servise that BCBSNC provides. After the painful two hour wait with intermittent inturuption of not being helped, of being passed to the next person with the promise of my problem being addressed, no satisfaction was received. You would think that after the rate increase of $300.00, to help cover those newly joined, that I have to share in supporting. I would have gained at least a modicum of... Read more

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Called to cancel policy after mailing back new insurance card. Called 877 number, this is what occurred after being on hold over 15 minutes: Press 1 for accept/Press # for not interested: 1. Over 50? Sales pitch for Life Alert Pressed # 2. ADT sales pitch Pressed # 3. You have won a $100 gift card! Pressed # 4. Dish Satellite? Pressed # 5. You have won 5 Night Stay, Orlando Disney Pressed # 6. Sprint? Pressed # 7. State Farm Life... Read more

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Too numerous to count. My ins. went up 34% for no reason. Because they combine income I could not qualify for any of the Affordable H.Care My husband does not pay my bills so I was stuck paying the high payment. Can't get anyone on phone, held 3 different times for over an HOUR. If you go to another plan the payments are even higher and so is the deductible. I thought being grandfathered in was something to help you not hurt you. Read more

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Dear Blue Cross Blue Shield, I hash-tagged you so everyone can see what you did. I stayed with you but switched my plan on December 28. I have Multiple Sclerosis. I take a daily pill. This pill costs $101.17 PER PILL. I have 4 refills remaining. How could you POSSIBLY be STILL processing the pre-authorization!?!? There shouldn't be a pre-authorization required to begin with! I talked to the doctor's office and had them fax you the URGENT... Read more

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